This agreement defines tariffs, services and guarantees between the buyer and the Medina Dates Orchards Store.
Tariffs
The website: is the e-commerce platform defined as “Madina Dates Orchards Store”, the website address on the Internet is basateenalmadina.com
Buyer: He is the person who completed the order through the customer's account on the site or as a visitor to purchase the products of approved dates farms and fairs on the site via the Internet.
Shipping company / carrier: It is the company that carries out the process of transporting goods from one place to another.
Delivery: The period during which the goods are shipped to the customer.
Policy: The customer's shipment number.
Seller: A factory or shop that displays its products on the site. And his name appears on every page of his products.
Working days: The working days of the week are from Saturday to Thursday.
Site services :
The Madinah Dates Orchards Store offers the service of selling dates products and their derivatives online. When the customer requests any of the products based on the site, the Madinah Dates Orchards website will prepare and ship it to the customer's country or to the address specified by the customer.
Obligations of the Medina Dates orchards store:
The Medina Dates Orchards store is committed to protecting the rights of the buyer and choosing the best and finest products with high reliability.
The Medina dates orchards store website has the right to act in cases in which the customer does not respond to the Medina dates orchards store or respond to the correspondence received from it, so that these cases urgently need the opinion of the buyer, and the delay in dealing with these cases results in damage to the Medina dates orchards store Al-Munawwarah, and the customer bears full responsibility in this, and the customer must follow up on his request, follow up on his e-mail and respond to the correspondences of the Medina Dates Orchards store
The Madinah Dates Orchards store is obligated to deliver the item and ship it to the customer’s location via the shipping company he chose, after paying the shipping amount.
The Madinah Dates Orchards store is obligated to return the amount of the canceled order before the order is shipped to the customer’s account within 7 days of submitting the order and receiving it to his account on the platform from which the payment was made: Mada, Visa, MasterCard, Kant or SADAD.
What does not fall under the warranty and responsibility of the store orchards store Medina Dates
The Madinah Dates Orchards store does not bear the delay in the approved shipping companies. We do our best, God willing, to protect our customers and deliver shipments to them as soon as possible.
The Madinah Dates Orchards store is not responsible for the error that is written in the shipping address, nor is it responsible if the address is missing, and we are working to communicate with the shipping company to amend the information whenever possible.
The site does not bear the error in the buyer’s assessment of the product to be purchased, as the product specifications are clarified in the product description, as well as the details of the service are clarified to the customer with the terms of use.
The responsibility of the Al-Madinah Al-Munawwarah Dates Store is released from the request as soon as the carrier company receives and the responsibility is transferred to the company chosen by the buyer and what happens to the request in terms of damage, loss, minor breakage, or a change in the quality of the product, and he has the right to claim compensation when this happens, and the Basateen store team Medina Dates is fully prepared to provide all administrative advice and assistance.
Al Madinah Dates Orchards Store has the right to change this agreement without notice, and the change is valid on all orders, except for orders that have been approved and paid for, they are valid on the agreement before it is modified.
Client's rights and obligations:
The customer has the right to cancel the order before the order status is “shipped” without any reason, and he must notify the site to cancel the order.
The customer is responsible for choosing the product and the customer must ensure that the products written in the order are exactly what he wants.
The customer has the right to demand the shipment tracking number issued by the chosen company to the address specified in the order.
All correspondence about purchase, payment, etc. is done from the Medina Dates orchards store.
The customer, after his request has turned into a status of (Processing), is not entitled to request any change to his request without the approval of the Medina Dates Orchards Store.
The customer must put the dates at an appropriate temperature that tends to be cold and not expose them to moisture or air entering the box so as not to change the quality and validity of the product
The customer bears all costs that may be imposed by his country, such as customs, entry fees, etc., and he has no right to ask the Medina date orchards store to pay that on his behalf or to consult officials to reduce or reduce fees, and the customer must ensure that the goods he requests are allowed to enter his country, As the customer bears the responsibility of seizing the goods or confiscating them by the competent authorities, and the customer must review those authorities if they need a special kind of release, or if they have a legal responsibility.
(*We mean grade A* wherever it is found) Factory-wrapped dates of quality No. 1 from our farms, where the dates of large size and the size close to it are chosen from the palms of our farms in Madinah, noting that natural dates are not characterized by luxurious size, but are characterized by natural size and natural taste and are healthy Without chemicals. Dates free from pesticides and chemical fertilizers are 100% natural from our farms in Madinah.
(*We mean grade B* where available) Factory-wrapped dates of quality No. 2 from our farms (where medium-sized and close-sized dates are chosen. Dates free of pesticides and chemical fertilizers are 100% natural from our farms in Madinah.
(* We mean grade C*) Factory-coated dates of quality No. 2 from our farms, where dates of small size and size close to it are selected, dates free of pesticides and chemical fertilizers are 100% natural from our farms in Madinah.
